Effective December 13, 2024
- On December 13, 2024, we changed the host for our website
- On February 20, 2023, we withdrew two subcontractors
- On January 12, 2023, we specified our new French hosting provider
- On October 21, 2022, we added a paragraph specifying the export terms and conditions.
- On September 20, 2022, we added a subcontractor: AppSignal
How does Kelindi process your data?
The Heloa application, published by kelindi, is designed to provide personalized health monitoring for children and their parents. The user is the parent of one or more children. So that parents and their children can benefit from a personalized health pathway, the Heloa application collects personal and medical data from children and users themselves, then analyzes the responses to offer health advice adapted to the context. As the exclusive purpose of the application is to provide personalized information, the user must provide the personal information requested to enable this processing. If you do not wish to provide us with this information, you cannot and must not use the Heloa app. On the other hand, he/she can, free of charge, benefit from non-personalized health advice on the heloa.app website. Optional: non-personalized advice is also sent by e-mail as part of a newsletter. As an option, parents can join the Heloa nest if they wish, and give feedback to the product team by video.Do you have a question or would you like to exercise your rights?
You may at any time ask us a question or exercise your right to access, rectify, oppose, delete or limit the processing of your personal data by contacting :- preferably our support center: see Contact page
- our Data Protection Officer, at [email protected]
- you can contact our DPO at [email protected]
- contact the Commission Nationale Informatique et Liberté (CNIL) directly at cnil.fr
Who has access to my data at Kelindi?
At kelindi, access to your personal data is strictly controlled. Within kelindi, the Medical Department is a separate body, independent of the administrative and general management departments. Its members, all doctors, are bound by medical confidentiality. It ensures that the application maintains a high level of medical quality, which implies the possibility of accessing certain medical data concerning users or their children, in very specific cases:- if you contact us to ask specific questions about a result displayed by Heloa, as consultation of the input data is required to check the output data,
- to control anomalies automatically detected by statistical sampling, such as out-of-range results.
What personal data do we process?
For the Heloa mobile application
To create your profile, we ask you :- Your e-mail address to create an account and secure your access if Apple connect authentication is not preferred;
- Your first name.
- Health monitoring questionnaires (health habits, height, weight, stages of child development, etc.);
- Health programs (health knowledge, health behavior, etc.).
- Identity: first name, last name (optional), date of birth, gender, photo (optional);
- Curves: weight, height, head circumference;
- Medical information: Heloa pediatric questionnaires (developmental follow-up), vaccines, allergies, blood type, family history, personal history.
For heloa.app
When you subscribe to our newsletter, we collect your e-mail address and your child’s date of birth. What do we do with it? This data is used to send you our newsletter. How long do we keep this data? The data is kept for the duration of our active relationship. Each time you receive an e-mail, you have the option of unsubscribing from further e-mails. Unsubscription is immediate. How can I consult, modify or delete this data? For each e-mail address, by using the “unsubscribe or change my preferences” link. Alternatively, by sending an e-mail to [email protected]How do we protect your data?
We respect the state of the art for the protection of your data:- Kelindi employees do not have access to your information, with the exception of certain employees duly authorized to guarantee the proper functioning of the Heloa service and/or to assist medical management.
- We have opted for an ISO 27001-certified health data hosting provider, and to localize our data in France.
- Servers are regularly updated to comply with manufacturers’ security updates, with a continuous watch and on-call service.
- Your data is encrypted within our databases, to prevent access by the host’s personnel.
- All our processes are documented and regular monitoring and audits are carried out at regular intervals.
- The list of subcontractors and contributors can be consulted on this page.
List of subcontractors and contractors
The companies listed below are our service providers. They process, store and transfer data on our instructions. We ensure that they comply with current regulations.For the Heloa mobile application
Storage of personal data: Scalingo SAS- Data hosting in Paris, at 3DS OUTSCALE in Paris, France
- HDS certification, ISO 27001 + encryption at rest
- Further information: https: //scalingo.com/fr/certification-hds
- Data hosted exclusively within the EU (Paris, France – backup copy in Saint-Ghislain, Belgium)
- HDS certification, ISO 27001 + encryption at rest
- Further information: https: //cloud.google.com/security/compliance/hds
- Information may be transferred outside the EU under specific contractual clauses in line with the Commission’s recommendations.
- Further information: https: //postmarkapp.com/eu-privacy
- Information may be transferred outside the EU under specific contractual clauses in line with the Commission’s recommendations.
- Further information: https: //mailchimp.com/fr/legal/data-processing-addendum/
- Data hosting within the EU (NL)
- ISO 27001 certification
- Further information: https://www.appsignal.com/privacy-policy